On February 19 at approximately 4:30 AM PST, users experienced intermittent issues loading embedded content within the application. The issue was resolved by 6:10 AM PST after our Engineering team identified and restored the affected server.
All systems are now operating normally.
Customer support tickets alerted our team to inconsistent behavior affecting embedded content. Investigation determined the issue was limited to one server that was not consistently delivering certain application components. Because traffic continued routing between servers, some requests succeeded while others failed, resulting in intermittent behavior rather than a full outage.
During the incident window, some users may have experienced:
No other functionality, customer data, integrations, or security systems were affected.
To restore consistent service, our team restarted both servers to clear the condition affecting one node and verified that all components were loading properly across the environment. Monitoring confirmed stable operation before the incident was closed.
One server entered a partially degraded state that prevented it from reliably delivering certain embedded application components. While the server appeared healthy from an infrastructure standpoint, a required internal process was not functioning correctly, which caused intermittent failures depending on which server handled a request.
This incident presented similar symptoms to a prior event but originated from a different system layer.
We are continuing work on the following improvements:
We previously identified the need for improved per-server monitoring following an earlier incident and have been evaluating solutions. While this capability has not yet been fully implemented, it remains a priority and this event reinforces its importance.
We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue. If you continue to experience any problems, please contact our support team.