Red - System Down

Incident Summary – Service Access Interruption

Date: February 4–5, 2026
Duration: Approximately 6.5 hours

Late on February 4, some customers began experiencing issues logging in to our systems. This prevented access to applications and services that rely on our secure sign-in process.

What Happened

A digital security certificate used as part of our authentication system expired unexpectedly. When this certificate expired, it disrupted the login process, which is required to access all customer environments. As a result, customers were unable to sign in during the outage window.

Resolution

Once our team identified the cause, we replaced the expired certificate and restored normal authentication services. System access was fully restored early on February 5.

Impact

During this period, customers were unable to log in to production and demo environments. No data was lost or compromised. The issue was limited strictly to system access.

What We’re Doing to Prevent This in the Future

We take reliability seriously and are making improvements to ensure this does not happen again. These include:

• Implementing more robust automated monitoring and alerting for all certificate expirations
• Strengthening our internal maintenance tracking and verification processes
• Improving after-hours alerting and escalation procedures

These steps will help us detect and resolve issues faster and prevent similar disruptions.

We sincerely apologize for the inconvenience this caused and appreciate your patience while we worked to restore service.